Terms & Conditions


Terms & Conditions

TERMS & CONDITIONS Please read through our Terms and Conditions, we ask that you do not use our website or service until you have familiarised yourself with them. If you are using or have used our services it is then understood that you have agreed to the terms set forth on this page. When we say "We" “INDRASTUDIOS.COM” "Indra Studios" "INDRA" "I.S", "US" and "our service" we are referring to INDRA STUDIOS and its respective products and services. References to "you" "your" "customer" "client" and the like, refer to you, and your agents. These Terms and Conditions can change at any time. It is important that you check back here regularly. Your continued use of this website implies acceptance of any subsequent revisions. Indra Studios’ liability is limited to the amount paid by the customer to Indra Studios for work undertaken.

1. Technical Usage & Policy

We use IP addresses to analyse trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

2. Visual Media -Package terms

2.1. Payment
Payment for our packages is structured as follows.

Silver and Gold Packages *projects below £750.00-

Payment for Silver and Gold visual media packages must be 75% paid, prior to the commencement of work. After agreed project has been completed to customer’s initial brief then the remaining 25% of payment must be issued to Indra Studios and any prolonged deviation in edits that are beyond the 5 day confirmation period may incur additional fees.

Customer approval and edits will be consistently and systematically working closely with our edit suite, allowing deadlines to be met. If you haven't supplied your final feedback to us by the time of project approval, we will enter your suggestions when it is supplied to us at a later date. The final 25% payment will not, under any circumstances, be delayed for failure by you to supply us with additional feedback. The payment may be only be delayed, if upon supplying you with your project in its conceptual phase, there are material defects in what we supplied to you from what we have promised to you in our initial proposal, scripts, layouts, mood boards design concepts. Once these material defects have been rectified, we will automatically process your Stage Two payment. Any material defect must be communicated to us, in writing, in the 5 business days between us delivering you your visual media project and us taking the Stage Three payment if not agreed upon to pay in Stage Two.

2.2. Platinum and Diamond Visual Media Packages *projects above £750.00-

Payment for Platinum and Diamond visual media packages is made over three stages:

Stage One: Prior to commencing work we must receive a 50% deposit for your package.

Stage Two:Upon delivery of your project and and agreed fulfillment of brief we will take a further 25% payment via your nominated payment method.

Stage Three:Within 5-10 business days of receiving project approval for your we will supply you with your media on via online data transference means (provided we have received payment for Stage Two). We will have entered the suggestions if applicable that you supplied to us and fully integrated functionality allowing a hard copy to be produced if applicable and agreed upon through the customer agreement period of 5-10 business days. If we have not received additional content if applicable for your project at the time of design approval/ post production (stage two), we will load dummy content onto your project for measurement and timing purposes if applicable. Five business days after we have sent you you’re completed project, we will charge you the Stage Three payment of 25%, this is the final visual media payment for your package. If you haven't supplied your additional feedback content to us by the time of finalization, we will enter your content when it is supplied to us at a later date.

The final 25% payment will not, under any circumstances, be delayed for failure by you to supply us with content. The payment may be only be delayed, if upon supplying you with your project on its temporary condition, there are material defects in what we supplied to you from what we have promised to you in our initial proposal, scripts, layouts, mood boards design concepts. Once these material defects have been rectified, we will automatically process your Stage Three payment. Any material defect must be communicated to us, in writing, in the 5 business days between us delivering you your project and us taking the Stage Three payment.

3. Payment Policy

Payments Due to Indra Studios All invoice payements must be credited to the business account of INDRA STUDIOS on the 'due date' prescribed per the client's particular invoice. We can accept a 7-14 day delay on occassions in receiving payements however any further may incur late payement fines. It is highlighted that we do not accept 30-60 day payement cycles unless previously agreed by our management or finance department.

4. Refund Policy on Visual Media Packages

Studio hire / Services deposit refund: You will be eligible for a refund of 0% of your deposit, to when we receive notice in writing that you are cancelling your booking and request a refund. This must be done within 7 days before your booking date or project processing , instead you may use this paid token to re book another date suitable .

Prior to 'Services' work commencing: You will be eligible for a refund of your 70% deposit if 'no' work has commenced on your project from when we receive payment of your deposit, to when we receive notice in writing that you are cancelling your project and request a refund.Our 30% fee not returned will cover admin fees .

Once work has commenced: Once we have commenced work on your project a refund of 15% is available on the deposit paid for your project and full payment for work must be paid if work has been progressed more than 25% through the project . Work may include, but is not limited to; contact between yourself and an Account Manager and/or any one of the production team from Indra Studios, the commencement of prototypes by Indra Studios .for your project, the commencement of concepts by Indra Studios. for your project, first draft production, full production and other work undertaken by Indra Studios in relation to your project.

Once project has been delivered: As per the payment structure agreed when commencing your project we take a Stage Two full payment of your visual media package upon delivery. Once this has been delivered and payment taken, no refund is available for the payments made to date. Should you cancel your project usage after stage two, you will have ownership of the concept we have supplied to you if agreed upon, as well as the design concept(s) (excluding stock images and other materials not owned by either party) that we have supplied.

5. The images on your visual media

If we use stock imagery on your projects if applicable and stated,you do not own these images, ownership is retained by the image rights owner. Such images can therefore not be used or re-used for any other purpose and can only be used as they were placed onto your project by us. Any editing of the dimensions in which they appear may contravene their usage rights. Do not copy the images and use them in other promotional materials unless asked beforehand to the owner. If you are looking to own the images/content on your project or use them for another purpose then please contact us and we will endeavor to put you in contact with the content rights owner. This of course, does not apply to images that you own and provide to us for use on your media project.

6. Our intellectual property

Your project remains the property of Indra Studios at all times until full payment has been paid to Indra Studios. In purchasing a Visual Media package with us you own the style, concept, graphic, audio and visual recordings of your project, if already owned by you. You also own all of the content that you place onto your project yourself one payment is cleared. The content, style and design on your project will be made unavailable to you if you elect to leave the project prematurely or refuse payments.

7. Media content

Projects from INDRASTUDIOS.COM cannot be used to disseminate, communicate, store or transmit:

• Content overtly sexually-explicit in nature;
• Information that contains virus', worms or malicious elements;
• Copyright infringing data;
• Trade secret protected data;
• Data that infringes on any intellectual property, publicity rights or privacy rights;
• Is defamatory, harassing or threatening;
• Relates to illegal business operations or schemes;
• Contains deliberately misleading, incomplete or deceptive content; or • is deemed inappropriate by Indra Studios.

8. Links

As part of your agreed negotiations and commencement of work with us or if stated that you waver this movement, Indra Studios has the right to include back-links from your website to INDRASTUDIOS.COM This is an important marketing avenue for us and is factored into your package cost. If you do not want the back-link on your website we may be able to negotiate a fee for the removal of the links.

9. Promotional material

Indra Studios reserves the right to use client and associated brands' websites, social media posts, layouts, and collateral in advertising and / or marketing initiatives. This may include agreed upon portfolio examples on our website, case studies, brand association, video or photo production produced by INDRA STUDIOS and associated internal team and other promotional initiatives. If brand or client initially do not want us to use the shared portfolio content on our platforms then this needs to be agreed upon before project completion or an agreed fee there after to remove if still remains a viable option.

10. Non Payment Of Task Fees

If task fees become overdue by more than 30 days we will put your project account on hold until all outstanding fees are collected. This will include any media we provide. If task fees become overdue by more than 40 days we will send your account to a debt collection agency. You will then be liable for any additional fees incurred in the recouping of the fees charged by the agency.

11. Response Time

• All support issues requiring less than 2 hours work will be fixed within 24 hours of the support ticket being logged. If faster support is required then this will attract a surcharge of minimum £75.00.
• Support issues requiring more than 2 hours work will be given a fixed time frame and will attract a surcharge applicable, if needed much faster than suggested.

12. Project Completion

• We make every effort to complete your project on the date you request when approving your brief but we do not offer a guarantee, in accordance to section 22. If we are not able to launch on the day requested we will inform you prior to the date and arrange an alternative reasonable date.
• Due to the reduction in staffing levels around Christmas and New Year we do not deliver or launch projects in the Christmas/New Year period however please still enquire as bookings for studio hire can be available.

13. Your Privacy

Your privacy is important to us. We dislike SPAM as well. We will never sell, lease or distribute your contact details to any 3rd party. We will only reveal data pertaining to your account if compelled to do so by law, but first we will contact you and confirm your strict approval beforehand.

14. Use Of Our Email Facility

If you choose to use our email newsletter facility you must abide by the relevant electronic messaging laws of all relevant jurisdictions. Do not use the email facility for the purpose of spam. Only send emails to addresses that have requested to receive information from you. We will not be responsible for the emails and any electronic correspondence sent from our system by you. We will fully co-operate with relevant legal authorities requiring information about the efforts of spammers.

15. Fair Use Policy

We employ a fair use policy to our website. If we believe, for any reason, that you are not behaving in a manner expected of a Indra Studios customer then we reserve the right to terminate your account - effective immediately.

16. Our Website

You may display our website INDRASTUDIOS.COM on an internet access device, and occasionally, and only in circumstances that constitute "fair use" under applicable copyright law, print copies of insubstantial portions of our website. You may not modify our website, or any portion of it, except with the express written consent of the management of Indra Studios.

17. Accessibility

We at Indra Studios make efforts to ensure that our website, maintenance and management services are online 24x7 every day of the year. However, this will not always be the case. There are times when our website will be down, sometimes for things that we can't control and others that we can. When our service is offline we will do our best to get it online as soon as possible. We will not be held responsible for damage, events or losses directly or indirectly related to our website being offline. If you have specific visual media project needs, or expect a large volume of users that require a submission of service in a short space of time, e.g. viral marketing campaigns, mass media exposure etc then please contact us well in advance.

18. Premises Rules & Regulations

Indra Studios studio / office address is:
Indra Studios
Hackney Downs Studios
London, United Kingdom
E8 2BT

Every client and visitor of attending our studio, neighboring studios/offices and general indoor & outdoor premises must adhere to the rules and regulations stated via the 3rd party “Eat Work Art Ltd”. No damage, misconduct, abusive behavior, or any negligence will be tolerated in the studio of INDRA STUDIOS or in the local vicinity or building registered to EAT WORK ART LTD. Any misconduct breaching these terms of conduct and to the terms of EAT WORK ART will be punishable by legal enforcement at the strictest degree, resulting in fines, imprisonment and any other legal justice to rectify damage caused small or large. Please refer to the terms and conditions of our premises;Eat Work Art ltd.

LA locations
2373 Brown Bear Drive
Los Angeles

19. Liability

We will not be held liable for any action or inaction relating to our service. We offer a quality service at highly competitive rates. It is up to you to back-up and ensure the integrity of your data offline and online. We will not be liable for loss of sales, leads or reputation from using our service.

20. Disclaimer Of Warranties

Indra Studios. does not give any warranty in respect of our services other than as is implied by law.

21. Severability

If a clause or part of a clause through or via Indra Studios and its affiliates is read in a way that makes it illegal, unenforceable or invalid, but can also be read in a way that makes it legal, enforceable and valid, it must be read in the latter way. If any clause or part of a clause is illegal, unenforceable or invalid, that clause or part thereof is to be treated as removed from this document, but the rest of this document is not affected.

22. Copyright & Trademarks

All projects developed, designed and produced in any way or form is in complete ownership by INDRA STUDIOS. Once full agreed payment or in kind has been made to us we then confirm relinquishing our legal ownership of said item to the respective clients jurisdiction in which also takes all liability and legal responsibility of the respective item given by INDRA STUDIOS.
All content on this website including text, graphics, logos, button icons, images and software is property of Indra Studios and is protected by international copyright laws.

All trademarks included on this website are the property of Indra Studios, unless otherwise noted or stipulated via said properties’ own terms and conditions listed in their direct accordance. Other brands sold or promoted via our site have ownership and liability to their respective items automatically or if not displayed otherwise.

You may electronically copy pages from this website solely for personal, non-commercial purposes related to ordering or shopping with INDRASTUDIOS.COM Any other use of this website, including reproduction and any internet links, is strictly prohibited without prior written permission from INDRASTUDIOS.COM.

23. Multi-Media Orders & Shipping

We will ship to the registered credit card billing address firstly if not stated. Please allow 1 – 2 business days for order processing, you will receive an email confirming dispatch of goods. Please allow 3 – 7 working days for delivery. The signature of an adult will be required upon delivery. We reserve the right to refuse orders for any reason without explanation.

24. Multi-Media Returns

If you are not fully happy with the products you have received you may return them to us within 7 working days from the day after the day of receipt. You will need to contact sales@indrastudios.com before sending any returns. We will only accept products returned in their original, resalable (if applicable) condition. All items must be returned at your cost in their original packaging or if agreed mistakes to be that of Indra Studios then relevant refunds will be established. We will be unable to accept the return of any media that appear to have been damaged or in any way differ from their original condition. This does not affect and is in addition to your statutory rights as a consumer. Once items have been accepted we will offer a refund or at your election an exchange, or store credit. Please note that refunds or credits will not include the cost of the original postage and packing.
Any returned media must be well packaged, as not to be damaged in transit. Any returned products must be sent with a track able, insured postal service at your cost unless agreed otherwise. INDRASTUDIOS.COM is unable to assume responsibility for any lost or damaged items.

Faulty items must be returned to us for inspection at your cost. If found to have a genuine production defect, you will be offered an exchange, a store credit or a refund provided that the faulty product is returned within 7 days of receipt and that the fault has not been caused by natural wear and tear or improper use or negligent handling.

25. Video & Photo- Deployment

The process we at Indra Studios deploy, begins with the completion of our online form completing all appropriate fields, any other form of communication whether through email or phone call to our staff is represented as a query and thus no obligation or liability to us have to the client upon replying or any delays this may incur to said parties.

Invoice and prompt, referring to all our terms and conditions shall be emailed to the client once all parties have agreed to proceed with total clarity of said project.
All projects will incur the minimum of £20.00 flat rate in commencing project then 75% for agreed concept to be produced, upon all parties in agreement to brief via email or face to face confirmation. A number of alterations may be issued to said project in which is stipulated in the invoice the amount that is agreed. After the maximum of 10 working days the client has to decide and make any adjustments to agreed concepts and only limited to those stated working days that a project shall be active and no longer.

After 10 days or earlier of concept being sent to the respective party, it is mandatory that the final 25% of remaining amount should be paid to I.S. If said remaining amount is not paid, the project will be automatically cancelled or incur further design and development charges, unless ‘Force Majeure-section 27’ occurs or substantial written evidence of why payment will be delayed.

After 10 days or earlier of concept being sent to the respective party, it is mandatory that the final 25% of remaining amount should be paid to I.S. If said remaining amount is not paid, the project will be automatically cancelled or incur further design and development charges, unless ‘Force Majeure-section 27’ occurs or substantial written evidence of why payment will be delayed.

26. Dispute Resolution

In the event that a dispute arises between the Indra Studios team and the Participants, the affected parties shall attempt to resolve such dispute in the first instance by referring the matter to their Chief Executive Officers, or nominated equivalent, who will meet to try and negotiate a settlement in good faith. In the event that these Officers are unable to resolve the matter to the satisfaction of all parties, the parties hereby agree to submit to arbitration by the London Court of International Arbitration (“LCIA”), the decision of which shall be binding on all of them, alternatively other forms of of applicable court hearings.

The parties will, in good faith, attempt to resolve any dispute, claim or controversy arising out of or relating to this Agreement by negotiation. Either party may initiate negotiations by providing written notice in letter-form to the other party, setting forth the subject of the dispute and the relief requested. The recipient of such notice will respond in writing/email within five days with a statement of its position on, and recommended solution to, the dispute. If the dispute is not resolved by this exchange of correspondence, then representatives of each party with full settlement authority will meet at a mutually agreeable time and place within ten days of the date of the initial notice in order to exchange relevant information and perspectives, and attempt to resolve the dispute. If the dispute is not resolved by these negotiations, the matter shall be submitted to mediation in accordance with, and subject to; The governing and ruling bodies of England and the United Kingdom. If the dispute or difference is not settled within 15 days of the submission to mediation and provided such period is not extended by consent of the parties, it shall be and is hereby submitted to arbitration in accordance with, and subject to; The governing and ruling bodies of England and the United Kingdom. Rules for the Conduct of Commercial Arbitration.

Notwithstanding the existence of a dispute or difference each party shall continue to perform the Agreement. This clause shall survive termination of this Agreement.

27. General

The Participants may not assign, transfer, sub-contract, or in any other way make over to any third party any of its rights or obligations under this Agreement. Failure to exercise, or any delay in exercising, any right or remedy provided under this agreement or by law shall not constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict any further exercise of that or any other right or remedy. This Agreement shall not create any partnership or joint venture, nor any relationship of principal and agent, between the parties, nor authorise any party to make or enter into any commitments for or on behalf of the other party.

This Agreement is made solely for the benefit of the parties to it and it is not intended to benefit or be enforceable by any other person. Persons in question that agrees with use of INDRA STUDIOS services and products via any portal / platform connected to INDRA STUDIOS, accepts no liability for any consequences, whether direct or indirect, that may come about from the Participants undertaking the Project. This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England.

28. Inevitable Occurrence or Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen at a temporary basis until normality can be resumed determined by INDRA STUDIOS . Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavors to comply with the terms and conditions of any Agreement contained herein.

29. Contact Information

Indra Studios
Hackney Downs
17 Amhurst Terrace
London, United Kingdom
E8 2BT
Click to Contact